Refund policy

We want you to be delighted with every item you receive, but we understand that there are occasions you may want to return an item. If you aren’t satisfied with your purchase, you can return it to us in its original condition within 14 days for a full refund, excluding original delivery fees.

RETURNING SMALLER ITEMS
Smaller items may be delivered to either showroom during opening hours, in person or by Royal Mail. Please provide proof of purchase with your original receipt and ensure products are returned in original packaging.

RETURNING LARGE ITEMS
For large items contact us to arrange a collection. Please either email info@orchidfurniture.co.uk or telephone 01264 811 111.

Orders are thoroughly checked prior to packing and dispatch; however, if an item is damaged upon delivery, please notify us immediately, by email, or phone and take photographs of the damage if possible. Please do not attempt to fix an item yourself or via a third party, as this will affect your entitlement to a refund, compensation, or reimbursement. We also ask that you do not return a faulty item without contacting our customer services team first. If an item is agreed to be faulty or defective, you will not be responsible for covering the returns postage cost or the cost of the return will be refunded.

If you simply change your mind about your order, will refund the price paid in full, but delivery fees will not be refunded unless the item is damaged or faulty. We will deduct the cost of the return fee from your refund; the return fee is the same as the delivery fee paid. This does not affect your statutory rights.

RETURNING BESPOKE ITEMS
All bespoke items have been made to order especially for you and are not usually stocked by Orchid. This means you cannot amend the order once it has been placed and cannot cancel or return the order unless it differed from the agreed specification. Please ensure you measure your space correctly before placing your order. Be sure to consider staircases, doorways and any tight spaces as your furniture may need to be manoeuvred through these spaces, please also remember to ensure that access from outside into the house is also checked for clearance and accessibility for furniture.

Returns:
Orchid, The Old Barn, Sandydown nr. Stockbridge, Hampshire, SO20 6BY
Email: info@orchidfurniture.co.uk
Telephone: 01264 811111