Shipping policy

As an independent business, we like to be transparent about our delivery charges. We don’t intend to make a profit from delivering orders to our customers, so we charge a fee for deliveries and returns, rather than increase product prices to cover these costs.

 

OUR DELIVERY FEES:

- Small Parcel: £4.95 - Royal Mail or Parcel Force Tracked
- Heavy/Large Parcel: £15 - Royal Mail or Parcel Force Tracked
- Small Furniture: £25 - Orchid Van Delivery or Courier Tracked (signature required)
- Large Furniture: £45 - Orchid Van Delivery or Courier Tracked (signature required)


DELIVERY FEES AND LEAD-TIME

Our delivery fees apply to deliveries made to mainland UK addresses. All delivery charges apply per order, and not per item; you will only pay for the largest item/service in your order. To reduce emissions and negative environmental impacts, if you’ve ordered furniture items with standard delivery items we will process and dispatch everything together. This means that your total order will be delivered together, using the most appropriate service at a time to suit you, usually within 15 working days.

MAINLAND UK DELIVERIES

We use our own delivery staff and vehicle for deliveries within approximately 100 miles of our Hampshire showroom and storage facility; for deliveries further afield, but still on the UK mainland, we use a 2-man delivery service, or courier service, based on the weight, size and fragility of each item.
For delivery by the Orchid team, you will receive a 2-hour window on an allocated delivery day. The driver will call 30 minutes before arrival. Orchid's own vehicle operates Monday - Friday, the timeslot offered will depend upon the delivery address and scheduled commitments for that date; we will always do our best to accommodate the best day and time for you.
To reduce the use of packaging materials the Orchid in-house delivery team will protect items in transit with re-usable blankets and fixing straps, items will be protected but not wrapped when delivered using our own vehicle and delivery staff. Furniture delivered by sub-contracted couriers, will be suitably wrapped & protected. Timing of courier deliveries will be arranged directly between the courier and yourself once they have collected your order from our premises.
* Please check items carefully on receipt, couriers will not accept responsibility for damage in transit unless this is highlighted at the time of delivery. Couriers will assume that signed for item(s) indicates the delivery has been checked and is in acceptable condition, if the delivery has not been unwrapped and checked you must state this next to the signature.


OUTSIDE MAINLAND UK & INTERNATIONAL DELIVERIES

We deliver to outlying UK islands and the rest of the world, this means that you should complete your order online, we will contact you within a working day after your order has been processed as we may need to add to the standard delivery fee.
If you are buying in-store, by email or by phone, we will take the overseas delivery address details and contact you with a quote, usually within 24 hours, for shipping or overseas parcel delivery. Large or heavy items being shipped overseas will be created and delivered to the kerbside outside, or nearest to, the property address; depending upon the forwarding company, a surcharge can be paid to deliver into your home and to remove and take away all packaging.
Once you have accepted and paid the shipping fee, we will dispatch it to the shipping agent. This fee covers the forwarding and shipping costs, this does not cover any additional local or customs charges which may apply, it is your responsibility to check with the relevant authorities.
* Where delivery is to an overseas address and a quote is required, complete placing your order and our customer service team will be in touch with more information. If you then change your mind about your order, will refund the price paid in full.

CLICK & COLLECT

A free click and collect service are available at our showroom near Stockbridge. When ordering, simply select the Collect in Store option at the checkout and our customer services team will send you an email when your order is in store and ready to collect.