Frequently Asked Questions
Do you go to the Far East to source products?
Yes, Orchid's founder, Mimmi, regularly travels to the orient. She is passionate about establishing long-term relationships with suppliers with whom she meets and, in most cases, knows very well. She inspects the working environment and conditions and the methods used in both manufacturing and restoration. Orchid's staff occasionally join these trips to have first-hand knowledge of Orchid's products and their origins.
Are Orchid's Antiques investment pieces?
No, we don't suggest that the restored Chinese furniture will increase in value. But we feel these pieces are unique in that they each have a story to tell, and the provenance shines through on each piece. The restoration processes sympathetically replace and match wood, lacquer, and brassware where necessary, resulting in a charming piece of history being saved for a new life.
BUYING FROM ORCHID
If I see a piece I like online, can I see it before I buy it?
Yes, of course – use the Livechat platform on the website, email or call us with details of the piece(s) you've fallen for. We will tell you the stock availability and if the piece(s) are available to view in-store; if this is not the case, we will give you the lead time for delivery after purchase.
If I change my mind about my purchase, can I cancel my order and get a refund?
Yes – Orchid's no quibble. The money-back-guarantee means risk-free shopping, so if you change your mind after ordering, you have 14 days to notify Orchid in-store, by phone or by email, or when your order is delivered, simply contact us and follow our returns policy.
Where exactly is your store?
You can view the exact store location and travel information HERE.
Just over a mile outside Stockbridge (not in Stockbridge), 10 minutes from Winchester and 1 ½ hour from south-west London, 15 minutes from the A303. The Old Barn is on a beautiful private country estate with plenty of parking, ideal for those with children and those wanting a peaceful and un-hurried browse in our magnificent 3-storey barn overflowing with beautiful pieces.
Does Orchid deliver anywhere?
Yes – Orchid delivers worldwide. Delivery prices quoted on the website are for mainland UK only. For details of deliveries other than to a UK mainland address, please contact the delivery team on 01264 811111 or email firstname.lastname@example.org
When will I get my delivery?
For items in stock, Orchid endeavours to deliver within 15 working days of your purchase, which is often faster in reality. Once your transaction is completed, you will be contacted by a delivery team member who will arrange a date and time slot. Depending upon the destination, your order will be delivered by Orchid's in-house delivery team or a sub-contracted courier company. See full delivery details HERE.
Do you sell to the Trade?
Orchid has a substantial and increasing number of trade clients, including interior designers, architects, hotels, TV & Film sets, and the corporate sector. Trade purchases cannot be processed online – please contact email@example.com for details.
Do you sell to the Trade overseas?
Yes - Orchid has several trade clients in Europe, the Middle East and the Far East.
Can I have samples to show my clients?
We can supply details of brass and hardware colours and style examples. However, we do not have samples of items that can be removed from our premises. We are always delighted to welcome your clients to view and discuss items or information in-store on your behalf.
BESPOKE SERVICES & ANTIQUE SOURCING
Will you make something of a different size or colour?
Yes. Orchid's bespoke service will reproduce many pieces to the size or colour of your choice. Orchids' staff are qualified to discuss your requirements and ensure that your expectations are understood and met. From order confirmation to delivery, you will be regularly updated with news of your order's progress.
I have an antique in mind which I would love – can you help me find it?
Because of our wealth of knowledge, experience and contacts, we can usually source a piece if you have your heart set on an antique rather than a reproduction piece. Call, email or visit our showroom to discuss your wished-for piece and we will email images and costs of potential matches.
Supposing I don't like the antique you found for me?
That is a very unlikely scenario as we will have discussed your requirements in detail with you before ordering. However, if it arrives and you're not happy, we will refund your payment (minus any delivery charges). Bespoke, made to measure orders, however, cannot be cancelled, returned or refunded.