Deliveries during the COVID-19 Outbreak
All our stock is securely stored, here in the UK at our showroom which we are manning by appointment only.
Small accessories & lamps as well as 1 man delivery Small Furniture will be delivered by Royal Mail, Parcelforce, Orchid Delivery (1 man) or 1-man courier service. Please allow extra time for deliveries during the COVID-19 outbreak.
1-man deliveries will not require a signature. Small parcels will be delivered outside your door or to a pre-arranged, safe, location outside your house.
On ordering small furniture we will contact you with details of your delivery.
Our Orchid driver will call 1 hour period to arrival within the 2-hour allocated delivery slot on the pre-arranged delivery day.
If we are allocating to a 1-man courier delivery, we will notify you at the time of order, then the courier will contact you to arrange the delivery timing.
Safety of our staff and customers is paramount to us here at Orchid, therefore all large furniture, requiring 2-Man delivery teams, will be stored free of charge until we can deliver safely according to Government guidielines, when they direct that this is safe once again.
Collection of your large furniture order is possible. Please contact us by email to arrange a mutualy convenient time and date to collect our furniture from our large store with easy parking, situated 1 mile outside Stockbridge. We are observing socal distancing guidelines, so we cannot help with lifting the furniture or it placing in your car, however, if required prior to collection we will wrap your furniture with a protective layer of bubble-wrap.
Please keep an eye on this page for updates about our products or services, or make contact by email if you have questions.
Please check your contact email address is correct when entered on your order. Orders will be allocated and confirmed as soon as they are placed on line, please check your Spam folder for your order confirmation email (if it is not received within minutes of placing your order).
As a business we believe we must do our part to slow the spread of the virus and to keep our staff and customers safe and to not take any unnecessary risks - please inform us if you are anyone in your house is on isolation with Corona Virus symptoms or has been close to a person with symptoms, if this is the case, then please do not request delivery at this time.
Co-Founders & Directors