Delivery Info

Orchid endeavours to deliver items in stock within ten working days from purchase.

Deliveries by Royal Mail will require a signature upon receipt. Orchid should receive returns or be notified of non-delivery or the intention to return items, within ten days of order confirmation. If items cannot be delivered, Royal Mail will leave a notification card for re-delivery or collection from a local Royal Mail depot.

UK delivery of non-postal items, such as fragile items, or larger pieces of furniture will be delivered by arrangement at the time of purchase. Charges are £40 for small furniture and £80 for larger pieces to mainland addresses. Please contact Orchid for delivery charges to non-mainland addresses.

To avoid delivery charges, pieces may be collected from Orchid’s showrooms or storage premises by prior arrangement after purchase.

Furniture deliveries will be made on weekdays only – an a.m. or p.m. delivery will be scheduled.

Orchid reserves the right to use a sub-contracted delivery company, in this instance assembly of furniture and removal of packaging is not included in the purchase and delivery price.

For stock items on order, or bespoke items, arrival times in the UK are approximate. Upon arrival, pieces will be checked and having received balance payment a convenient delivery time will be arranged.

All purchases must be paid in full prior to delivery.

Items will be delivered to the ground floor of a building. If using Orchid personnel, “knock-down” pieces will be assembled, and packaging will be removed.

It is the customer’s responsibility to measure correctly, including all access, prior to purchase. The customer is responsible for any item which does not fit into the property, or room, for which it was intended. All deliveries must be signed for.

Orchid must be notified immediately should the customer not wish to accept delivery.

International delivery

Purchases made from, and deliveries outside the EU will not be liable for VAT, however other local customs charges may apply and are the customer’s responsibility. Shipping charges will quoted with the full delivery address, area code and nearest port.