Orchid endeavours to deliver furniture (in stock) within fifteen working days from purchase and smaller items within 5 working days of purchase, so long as items are in stock. All purchases must be paid in full prior to delivery. All deliveries must be signed for. It should also be noted that goods have been checked. If there are signs of damage to the goods, or the packaging, upon delivery, this should be noted with the delivery signature. It should also be noted with the signature if the goods have NOT been checked.
Orchid must be notified immediately should the customer not wish to accept delivery.
Smaller items will be delivered by Royal Mail and will require a signature upon receipt. Orchid should receive returns or be notified of non-delivery, or the intention to return items, within 14 days of receipt. If items cannot be delivered, Royal Mail will leave a notification card for re-delivery or collection from a local Royal Mail depot. When couriers are employed to deliver parcels, including Myhermes and DPD Local, customers willl be advised when the courier has collected the order and a Tracking number will be supplied.
UK delivery of non-postal items, such as fragile items, or larger pieces of furniture will be delivered by arrangement at the time of purchase. Charges of £35 for small furniture and £75 for larger pieces will be applied to deliveries to UK mainland addresses, regardless of the number of items in each delivery. Please contact Orchid for delivery charges to non-mainland addresses. To avoid delivery charges, pieces may be collected from Orchid’s showrooms or storage premises.
Furniture deliveries will be made on weekdays only within normal office hours. Orchid reserves the right to use a sub-contracted delivery company, in this instance assembly of furniture and removal of packaging is not included in the purchase and delivery price. When signing for receipt of an item, please state whether the item has been checked. Courier companies presume that signed for goods have been checked – should damage be found after signing then compensation cannot be claimed. For stock items, or bespoke items on order, arrival times in the UK are approximate. Upon arrival, pieces will be checked and upon receipt of any balance payment due, a convenient delivery time will be arranged.
If using Orchid personnel, beds will be assembled, and packaging will be removed, courier companies will not assemble any furniture.
Please check, prior to arranging delivery, that both access to the building and the designated room will allow access for the furniture. Check ceiling heights of passages, corners, doorways & stairways as well as width & depth.
if you require delivery to any floor, other than ground level, this should be requested at the time of arranging delivery. Please also notify us of the location and number of any lifts of staircases, (internal or external) which will be involved in the delivery process.
Excepting beds, Orchid's furniture is NOT knock-down.
It is the customer’s responsibility to measure correctly, including all access, prior to purchase. The customer is responsible for any item which does not fit into the property, or room, for which it was intended.
Orchid ships worldwide. Deliveries to the Highlands & Islands of Scotland, Northern Ireland, Isle of Man and Isles of Scilly, Isle of Wight, The Channel Islands, Europe and World-wide will be charged at the Mainland UK rate, plus a surcharge. Additional charges will be incurred for deliveries to these postcodes:
Highlands & Islands of Scotland IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE
Northern Ireland, Isle of Man and Isles of Scilly BT, IM, TR21-25
Isle of Wight PO30 PO35 PO36 PO30 PO38 PO30 PO40 PO38 PO34 PO37
The Channel Islands GY, JE
We always seek to provide the best option for delivery to these locations and surcharges vary depending on the size and weight of the product. Please complete your purchase, selecting "Delivery To Mainland UK". When we receive your order, we will contact you and arrange a separate payment for the delivery surcharge. If you would like to know what the surcharge will be before placing your order, call our delivery team on 01264 811 111.
Purchases made from, and deliveries made to, outside the EU will not be liable for VAT; however, other local customs charges may apply and are the customer’s responsibility. Shipping charges will be quoted on supply of the full delivery address, area code and nearest shipping port.